Our return trip to Swaziland was pretty uneventful… until we arrived at the Matsapha airport in Swaziland and found only one of our four checked bags. This was on Saturday morning, and being the weekend our options were already severely limited. So, we registered the missing items with the airport baggage staff (who also serve as the check-in staff and runway traffic control [you know, the guys with the orange sticks directing the planes]). We were told to call them at 3pm to check if our bags had arrived on a later flight.
We tried calling the airport after 3pm, but no one answered. We’ve learned that the best results come from in-person conversations anyway, so we drove the 15 minutes to the airport. However, once there, we found that the last plane had come and gone by 2:30, and the whole airport staff promptly left.
Sunday morning we decided to get to the airport for the first arrival from Johannesburg. We thought we could quickly pick up the bags (we were hopeful they were there), and be at church no more than 15 minutes late. Of course things went very differently. The bags were not there, and apparently the airport’s computer system had been down and so the report of our bags had not yet been filed. We found the staff to be incredibly helpful, however, and were invited into their back room to make phone calls to all kinds of people in Johannesburg. Between the four of us in that office, we spent an hour on the phones trying to get information from various airlines and offices in the Johannesburg airport. All to no avail. And we didn’t get to go to church.
Back at home, with no real prospects, I (Michaele) was feeling incredibly discouraged. All the nightmare stories of stolen bags were coming back to me, and I just kept remembering more and more items that were stowed away in those three bags. Not willing to give up, I continued to call all the dead-end numbers we had tried earlier. I finally was able to talk to one person who was very helpful, but still had no news about where the bags were located.
Brent gave up and took a nap, and I got online and started emailing everyone I could think of who might be able help – baggage claim service, customer service, and friends I knew would be passing through the airport on Monday. I also left a pretty despairing status on my Facebook account regarding our lost luggage. Within a few minutes, I had received a message from Dr. Filimao Chambo, Africa’s regional director for the Church of the Nazarene. He said he would be traveling through JoBurg airport that night (Sunday), and he would check on our bags for us. Saying a prayer and thanking God for this small glimmer of hope, I sent him all the information on our lost luggage.
Last night, over a late dinner, Brent and I tried to remind ourselves that God could take care of this, even though it looked like our bags might be gone for good. We also reminded ourselves that there were worse things in the world than lost luggage, (though we had a tough time considering it as the luggage lost was full of presents for our Swazi friends). We went to bed at peace with the situation, feeling wholly out of control, but aware that God could handle it.
This morning we received an email from Dr. Chambo bringing the awesome news that he had located our bags!! Somehow, they were in a storage room for domestic luggage with one of the airlines who had said they had nothing to do with our bags when we had called them. Since they could offer him no guarantees that the bags would arrive safely in Matsapha, he took the bags with him. They are safely at his home in Johannesburg and we will pick them up when we go there for scheduled meetings on Friday! When we looked at the time stamp on Dr. Chambo’s email to us, we realized that even as we were trying to encourage ourselves over dinner the night before, God had already taken care of it.
This story is a great reminder to us of several things. Even in the most seemingly insignificant circumstances, God is at work. And in the areas in which we feel we have absolutely no control, God is at work. Even when we give up and go to sleep, God is at work! We are also reminded that in Africa, relationship is everything. Processes and systems have their place (but not usually in Africa when emails and telephone calls and customer service fails, a face-to-face means everything. Dr. Chambo was able to accomplish in person what we never could have in a million phone calls.
Although a bit anxious and frustrating, our first 48 hours back in Swaziland have been rich in lessons and many reminders of why we’re blessed to be in Africa!
